Appointments

To request an urgent appointment for today (Monday to Friday):

• phone us on 01226 704343, Monday to Friday from 8:30am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please note; sick notes are not an emergency and will be refused in an emergency surgery.

To request a routine appointment in the next 7 days:

• use our online facility - SystmOnline or Accurx
• phone us on 01226 704343, Monday to Friday from 8:30am
• visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Late evening surgeries are provided by the Practice. These surgeries are by appointment only and are aimed at our patients who have difficulty in attending during normal working hours. 

The late surgeries are not open for ordering prescriptions or general enquiries and are purely for patients with appointments. 

• Tuesday: 6pm to 8pm
• Thursday: 6pm to 8pm

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01226 704343, Monday to Friday from 8:30am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Home Visits are reserved for the following groups of patients:

• Terminally ill;
• Housebound;
• Patients who are severely ill and cannot be mobilised.

Although a traditional part of general practice, home visits are time consuming. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. So please help us to help you and our other patients by visiting the surgery whenever possible

We want to see patients as quickly as possible, and the best way is often to encourage them to come to the health centre , because your GP will have access to all your medical records, including those held on computer. There are also better facilities for examining and treating patients at the Health Centre.

Babies and small children should be brought to the surgery where we will do our best to see them promptly. If the Reception staff are made aware that your child is particularly unwell, they will do everything they can to see that you are not kept waiting unnecessarily to see the doctor.

Transport/social problems –We cannot undertake home visits for reasons of convenience or lack of transport .We will be happy to provide you with details of local taxi firms. From experience, we are aware that relatives, neighbours or friends are often willing to help out. Our responsibility to you is to resolve the medical problem you have; your responsibility is to take all the reasonable steps you are able to, to enable us to do that.

Please request visits before 10am whenever possible as this allows the Doctor to plan their day accordingly. Late requests often lead to disruption of the appointment system and excessive waiting times for others.

A doctor/nurse will call you back on most occasions to assess your problem. This is to enable the doctor to prioritise visits.

It may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. It also prepares the doctor to collect some information required as necessary for the visit.

He/she may ask you to come to the surgery, where you will be seen as soon as possible.

The doctors would like to stress that NO patient in definite need of a home visit will be refused

In the past, GPs were able to do routine follow up home visits. Sadly, pressures of time and more patients needing attention means this is usually no longer possible.

Some problems such as severe chest pains or shortness of breath are medical emergencies and you will be advised to dial 999.